Privacy Policy.

Privacy Policy

Spreyton Cider Co and Spreyton Fresh

Effective Date: 1 April 2026

1. Introduction

Spreyton Cider Co and Spreyton Fresh are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website, social media, and in person.

2. Who we are

This Privacy Policy applies to:

• Spreyton Cider Co 
• Spreyton Fresh 

Together referred to as we, us, or our.

3. What personal information we collect We may collect:

• Personal details: Full name, email address, phone number, residential or postal address.
• Transaction and order information: Purchase history, delivery details, payment information (processed by secure third-party providers).
• Account and communication information: Enquiries, customer service interactions, feedback and reviews.
• Technical and usage data: IP address, device and browser information, website usage data, cookies and tracking technologies.
• Sensitive information: We do not generally collect sensitive information. However, when you purchase alcohol we may collect age or identification details (which can include sensitive information) with your consent and only as required for legal compliance.

4. How we collect personal information

We collect personal information in a number of ways, including when you:

• Make a purchase or booking 
• Submit a form on our website 
• Subscribe to our mailing list 
• Contact us via email, phone, or social media 
• Enter competitions or promotions 
• Visit and interact with our website 

We may also collect information automatically through cookies and analytics tools.

5. Why we collect and use your information

We use your personal information to:

• Process and fulfil orders and transactions
• Provide products, services and customer support
• Communicate with you about enquiries or purchases
• Send marketing communications (only where you have opted in or where permitted by law)
• Improve our website, products and services
• Administer promotions, competitions or events
• Comply with legal and regulatory obligations (including alcohol sales laws)

We may disclose your information to trusted third parties such as: payment processors (e.g. Stripe, PayPal), delivery and logistics providers, IT and hosting services, marketing and analytics platforms (e.g. Google, Meta), and professional advisors. We do not sell or rent your personal information.

6. Disclosure of personal information

We may disclose your personal information to trusted third parties, including:

• Payment processors (such as Stripe, PayPal, or similar providers) 
• Delivery and logistics providers 
• IT service providers and website hosting services 
• Marketing, analytics, and advertising platforms (such as Google and Meta) 
• Professional advisors (legal, accounting, or business services) 

Some of these providers may be located overseas.

We take reasonable steps to ensure that any third parties handle your personal information in accordance with Australian privacy laws.

We do not sell or rent your personal information.

7. Overseas disclosure

Some of our service providers are located in the United States (and occasionally other countries). Before disclosing personal information overseas we take reasonable steps to ensure that the recipient will handle your information in accordance with the APPs (or equivalent standards). If you are in the EU, we only transfer data where appropriate safeguards (such as standard contractual clauses) are in place.

8. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience 
• Analyse website traffic and behaviour 
• Deliver targeted advertising 

You can control or disable cookies through your browser settings. Please note that this may affect the functionality of the website.  We respect any applicable consent requirements under laws such as the GDPR

9. Direct marketing

We may use your personal information to send you marketing communications about our products, services, events, or promotions.  You will only receive marketing communications if you have opted in or where otherwise permitted by law.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails 
• Contacting us directly 

10. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

• Secure servers and hosting environments 
• Encrypted payment processing 
• Restricted access to personal information 
• Regular system monitoring
  

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.  If we become aware of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

11. Data retention

We keep personal information only as long as necessary to fulfil the purposes in this policy or as required by law, after which it is securely destroyed or de-identified.

12. Access and correction

You have the right to:

• Request access to the personal information we hold about you 
• Request correction of any inaccurate, incomplete, or outdated information 

Requests can be made using the contact details below.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies.

14. Children’s privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

15. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website with an updated effective date.

17. Contact us

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

Spreyton Cider Co and Spreyton Fresh
6 Melrose Road, Spreyton  TAS  7310
hello@spreytonciderco.com.au
info@spreytonfresh.com.au